Effective Date: January 2026
- Overview
This Privacy Policy explains how personal information is collected, used, and processed when you interact with the AI-powered assistant (“maeven”) on www.vanessasangari.com
This policy applies specifically to interactions conducted through the website chat interface.
By using the AI Assistant, you acknowledge and agree to the practices described below.
- Information collected through the AI Assistant
When you interact with the AI Assistant, we may collect the following types of information:
- Messages and queries you submit through the chat
- A unique session identifier used to maintain conversation continuity
- Personal information you voluntarily provide, such as your name or email address
- Technical information such as timestamps and interaction metadata
You are encouraged not to share sensitive, confidential, or personal information unless explicitly requested and consented to.
- Purpose of data collection
Information collected through the AI Assistant is used to:
- Respond to user enquiries and provide relevant support
- Maintain continuity within a single chat session
- Improve the quality, accuracy, and performance of the AI Assistant
- Enable escalation to a human team member where necessary and consented to
- Monitor system performance and usage trends
- Use of artificial intelligence
The AI Assistant uses automated systems to generate responses based on approved knowledge sources and predefined rules. AI-generated responses may be reviewed or supplemented by human team members for quality control, training, or escalation purposes.
The AI Assistant does not make automated decisions that produce legal or similarly significant effects on users.
- Data storage and retention
Chat interactions and related data may be stored securely for a limited period to support operational needs, system improvement, and continuity.
We retain information only for as long as reasonably necessary for the purposes outlined above, unless a longer retention period is required or permitted by law.
- Data sharing and third parties
To operate the AI Assistant, we may rely on trusted third party service providers that support hosting, automation, analytics, or AI processing.
These providers are engaged solely to support the operation of the AI Assistant and are required to handle data in a manner consistent with applicable privacy and data protection obligations.
We do not sell personal data collected through the AI Assistant.
- User consent and control
By choosing to interact with the AI Assistant and by voluntarily providing information, you consent to the collection and use of that information as described in this policy.
You may choose not to provide personal information. In such cases, assistance may be limited, and certain follow-up or escalation processes may not be available.
- Data security
We take reasonable technical and organisational measures to protect information collected through the AI Assistant from unauthorised access, disclosure, alteration, or loss.
However, no digital system can be guaranteed to be completely secure, and users interact with the AI Assistant at their own discretion.
- Your rights
Depending on your location and applicable data protection laws, you may have rights to:
- Request access to personal information held about you
- Request correction or deletion of personal information
- Withdraw consent where processing is based on consent
- Requests may be submitted using the contact details below.
- Policy updates
This AI Assistant Privacy Policy may be updated periodically to reflect changes in technology, regulations, or operational practices. Continued use of the AI Assistant indicates acceptance of the most recent version of this policy.
- Contact
For questions about this Privacy Policy or the use of personal information through the AI Assistant, please contact: support@ops.vanessasangari.com